Responsible Gambling
At Players Palace we take safer gambling seriously. We want players to enjoy their time with us while staying in control. This page explains the steps we take to protect customers, the practical tools available in your account, signs that play may be becoming a problem, and where to find professional help in Canada.
Player protection principles
We focus on prevention and support. Our approach includes age and identity checks to prevent underage play, ongoing account monitoring to spot unusual behaviour, and clear information about tools you can use to control spending and time spent playing. We respect your privacy and handle requests for help with discretion and care.
Activity-control tools
You can manage your play directly from your account settings or by contacting support. Available controls include:
- Deposit limits - set daily, weekly or monthly limits to suit your budget.
- Loss limits - limit how much you can lose over a chosen period.
- Session reminders - optional alerts that tell you when a set session time has elapsed.
- Account breaks - short, temporary pauses in access to your account for a chosen number of days.
- Self-exclusion - longer-term account closure for players who need an extended break from gambling.
How to set limits and self-exclude
To set or change limits, go to your account settings and select Responsible Gambling. Limits take effect immediately or after a short processing period for security reasons. If you prefer, contact our support team via live chat and we will apply the requested controls for you. Self-exclusion is a formal request - during the exclusion period you will not be able to access your account or receive promotional messages. You can discuss the duration with our team when you make your request.
Recognizing problematic behaviour
Be aware of common signs that gambling may be getting out of control, such as:
- Chasing losses or trying to win back money quickly.
- Spending more time or money than intended.
- Neglecting work, study or family obligations.
- Hiding gambling activity from others or lying about it.
Practical tips to stay in control
Set a clear budget before you play and stick to it. Use deposit and loss limits, enable session reminders, and avoid using credit to gamble. Take regular breaks and consider lowering your stake size. If you feel uncertain about your play, try an account break or self-exclusion while you reassess.
Professional help and support
If you need additional support, contact your provincial gambling helpline or seek counselling through local health services. National and provincial organisations can provide assessment, counselling and referral services. If you would like help applying limits or self-excluding, contact our support team and we will assist you confidentially.