Player Privacy Policy
This Privacy Policy explains how Players Palace collects, uses and protects the personal information you provide when you create an account, make deposits and withdrawals, or use our online casino services in Canada. We take your privacy seriously and describe below what information we collect, why we collect it, how we store it and the choices available to you.
Types of data we collect
Personal data
When you register an account we collect identifying information such as your full name, date of birth, address, email address and phone number. We also collect identity documents and proof of address when needed for verification (KYC) and to comply with anti-money-laundering checks.
Technical data
We collect information about your device and connection, including IP address, browser type, device identifiers, operating system and location data derived from your IP. Technical data helps us keep accounts secure and ensure the site performs correctly on desktop and mobile.
Transactional and activity data
We record deposits, withdrawals, game play activity, bets, wins and losses, payment method details and loyalty point activity. This transactional data is necessary to process payments, manage your account and respond to disputes or regulatory requests.
Use of information
Your information is used to operate your account, process deposits and withdrawals, verify identity, prevent fraud, comply with legal obligations and provide customer support. We also use aggregated, anonymized data for analytics and service improvements. We do not sell your personal information.
Data protection practices
We maintain administrative, technical and physical safeguards to protect personal information. Access to personal data is restricted to authorised staff and third-party providers that process data on our behalf. Where applicable we use encryption to protect data in transit and secure storage for account records.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable secure login, analyse site usage and deliver relevant communications. Some cookies are essential for the site to function, while others support analytics and marketing. You can manage cookie preferences through your browser settings or our cookie control tools when available.
User rights
Access, correction and deletion
You can request access to the personal information we hold about you, ask for inaccuracies to be corrected, or request deletion where retention is not required for legal or regulatory reasons. Requests will be handled in accordance with applicable Canadian privacy law and our internal procedures.
Other rights
You may also request restrictions on processing or object to certain uses of your data, such as direct marketing. We will explain any limits to these rights where legal or regulatory obligations require continued retention.
Information sharing and third parties
We may share information with trusted service providers for payment processing, identity verification, fraud prevention, analytics and customer support. We also share data as required by law or to protect our rights. Third parties are contractually bound to protect your information and only process it for the purposes we specify.
Privacy policy updates
We may update this policy to reflect changes in our services or legal obligations. When material changes are made we will post an updated date on this page and notify account holders where practical. For questions or privacy requests please contact [email protected].